Air Force Federal Credit Union is committed to providing competitive and fair mortgage services that enable our members to realize the dream of homeownership. Because of the highly confidential nature of our business, we go to great lengths to ensure the privacy of our members’ personal information throughout the mortgage process. Your trust is important to us.

Then why are you receiving all of those annoying mortgage-related solicitations in your mailbox and over the telephone?

Because your name, address, mortgage amount and lender are a matter of public record. When you purchase a new home, the deed - which contains your personal information - is recorded at the local county recorder’s office for tax assessment purposes. This is standard practice, no matter which mortgage lender you use. In many areas, information about the purchase of your new home is also listed in local newspapers responsible for posting public notification of recorded documents.

As a result, mortgage lenders, mortgage insurance companies and various others that are not affiliated with Air Force Federal Credit Union, can access this information to solicit new business from homeowners. The three most common types of solicitations are offers for refinancing your existing mortgage loan, insurance for your loan or a bi-weekly payment service.

The solicitations may look as though they are either coming from the credit union or at the very least, with the credit union’s authorization. That’s what makes these solicitations so disturbing.

Rest assured that your credit union is not providing any of these solicitors with your personal information.