Air Force Federal Credit Union

24-Hour Telephone Banking

MAT (Members Automated Teller) telephone banking gives you quick and easy telephone access to your accounts - 24 hours a day, 7 days a week from any touch-tone phone.

Get account balances, make transfers or payments, find out which checks have cleared, request check withdrawals and more. MAT telephone banking is free and as easy to use as 1-2-3:

1. Call 210.673.5610 or toll-free 1.800.227.5328.

2. Choose option 5 to be transferred to MAT telephone banking.

For the main menu of services, press 1.
To report a card lost, stolen or not received, press 2.
If you are a merchant calling to verify funds, press 3.
To hear this message again, press 9.
To end this call, press *.

3. To access the main menu:

Enter your account number. Press #.
Enter your personal identification number (PIN). Press #.

Then:

For checking information, press 1.
For balance inquiries, press 2.
For history inquiries, press 3.
To activate your VISA debit card, press 4.
For transfers, press 5.
For withdrawals, press 6.
For loan information, press 7.
For additional options, press 8.
To replay current menu, press 9.
To speak with a credit union representative (during business hours), press 0.
To end this call, press *.

Helpful hints:

No decimals are needed to enter dollar and cent amounts. For example, to enter $500.05, simply press 50005#.
You can change your personal identification number (PIN) by choosing additional options (option 8 from the main menu) then "Change Preferences".
You can change the number of transactions listed in history by choosing additional options (option 8 from the main menu) then "Change Preferences."
All financial transactions in MAT are given a reference number you can record for future reference.
There is a $20 minimum required for transfers, check withdrawals and Redi-Line advances made through MAT.